Welcome to the official FAQ for growagarden.com, your trusted source for digital items in the Grow a Garden Roblox game. Below you'll find answers to the most common questions from our community.
🛒 Purchases & Orders
How do I buy items from Grow a Garden Marketplace?
Simply browse our catalog, select the item(s) you want, and proceed to checkout. You'll need to provide your Roblox username and email address for delivery.
What payment methods do you accept?
We accept USD payments via Stripe (credit/debit cards) and cryptocurrency payments via Oxapay.
Can I cancel or change my order?
Yes, you can cancel your order before delivery. Once your item has been delivered in-game, cancellations and refunds are no longer possible
Can I get a refund after delivery?
No, we do not offer refunds after a successful delivery. Please double-check your order before confirming your puchase.
How long does it take to receive my item?
Most items are delivered within a few minutes, but in rare cases, delivery may take up to 24 hours.
📦 Item Delivery
How are items delivered to my Roblox account?
Items are delivered directly to your account in Grow a Garden, not through the Roblox avatar shop or inventory.
Do I need to be online to receive my items?
Yes, our staff will work with you through our built in chat system on the orders page, to deliver your items in a timely fashion.
What should I do if I haven't received my item?
If 24 hours have passed and you still haven't received your item, please contact our support team via chat or Discord.
Will the items show up in my Roblox inventory?
No. These items are exclusive to the Grow a Garden game and are not part of your Roblox avatar inventory.
Are these items tradable or sellable on Roblox?
No. Items purchased on growagarden.com are not tradable, transferable, or sellable on the Roblox platform.
👤 Account & Security
Why do you need my Roblox username?
We use your username to deliver the items to the correct in-game account. We do not require or store your Roblox password.
Is my Roblox account safe?
Yes. We will never ask for your password. Our delivery process is secure and does not compromise your Roblox account.
Do I need to log into my Roblox account on this site?
No. You only need to provide your Roblox username. Never enter your Roblox password on any third-party site.
What data do you collect and store?
We collect your email address, Roblox username, and IP address. We also use Google Analytics for tracking site usage.
Can I delete my account or personal information?
Currently, we do not support account or data deletion requests, but we are working on improved data privacy options.
🔐 Trust & Safety
Is growagarden.com affiliated with Roblox or the Grow a Garden game?
No. We are not affiliated with Roblox Corporation or the creators of Grow a Garden. We are an independent third-party marketplace.
Is this website safe and secure?
Yes. We use HTTPS encryption, rate limiting, and secure hosting on Supabase and Vercel to protect your data.
How do I know this isn't a scam?
We offer transparent order tracking, dedicated support, and a growing community of satisfied users. Join our Discord or reach out if you have concerns.
Do you store my payment information?
No. All payments are processed securely by Stripe and Oxapay. We do not store any credit card or crypto wallet details.
📞 Support
How can I contact support if I have an issue?
You can reach us via the onsite chat widget or join our Discord server for live help.
Where can I track my order status?
After purchase, you can view your order on our orders page. If needed, support can assist with order lookup.
Do you offer support via Discord or live chat?
Yes! We offer live chat on our website and active support through our official Discord server.
Still have questions? Feel free to contact us at any time! 🌻